Terms and Conditions

1. Scope

The following terms and conditions apply for all orders via our online shop.

2. Contracting party, conclusion of contract

The purchase contract comes with planet-patchwork.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the help provided in the order process.

The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order you will receive a confirmation by e-mail..

3. Contract language, contract text storage

The languages ​​available for the contract are German, English and French.

The contract text is not stored by us.

4. Delivery

Made by DHL. Orders are processed and shipped as quickly as possible, the delivery time is 6-9 days. We are entitled to make partial deliveries, provided this is reasonable for the other party, taking into account the interests of the user. Additional shipping costs only arise with express agreement.

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately.

The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

5. Prices

All prices quoted in the online shop are Euro final prices including VAT, plus shipping costs.

6. Shipping Costs

Postage and packaging costs are as follows:

within Germany:

below 50 Euro value of goods 3.95 Euro

from 50 Euro value of goods free of charge.

within Europe:

6 Euro

Customs fees for shipping outside the EU must be paid by the customer

International Shipping:

15 Euro

Customs fees must be paid by the customer

7. Payment

Payment is made at the request of the buyer via invoice, by SEPA direct debit, PayPal or by credit card.

Invoice

You pay the invoice amount after receipt of the goods and the bill by bank transfer to our bank account. Invoices are payable within 10 days after receipt of the delivery without deduction, in case of default, the usual bank interest will be charged and dunning fees are charged at 2 levels.

SEPA Direct Debit

By submitting the order you give us a SEPA direct debit mandate. We will inform you about the date of the account debit (so-called Prenotification).

By submitting the SEPA direct debit mandate we request our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be charged. The account is debited after you have received the goods. The deadline for the advance notice of the date of the account debit (so-called Prenotification period) is 2 days.

PayPal

In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us.

After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal after you have received the goods. You'll get more information during the ordering process.

Credit Card

By submitting your order, you also submit your credit card details to our payment service Stripe. After your legitimacy as a legitimate cardholder, we request your credit card company immediately after the shipment of goods to initiate the payment transaction. The payment transaction is automatically performed by the credit card company and charged to your card.

8. Bank Account

Commerzbank - Account Owner: Gudrun Bölter
Creditor identification number: DE37PPP00001312392
IBAN: DE60 1004 0000 0175 3177 00
BIC: COBADEFFXXX

9. Retention of Property

The goods remain our property until full payment..

10. Damage in Transport

If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

11. Warranty and Guarantee

The statutory right of defect applies. Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

12. Liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents

injury to life, body or health,
in case of intentional or grossly negligent breach of duty,
with guarantee promise, as far as agreed, or
as far as the scope of the Product Liability Act is opened.

In case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations) by slight negligence on our part, our legal representatives or vicarious agents, the liability shall be the amount foreseeable at the time of conclusion of the contract Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.

13. Code of Conduct

We have submitted to the following codes of conduct:

Trusted Shops Qualitätskriterien
http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf

14. Dispute Resolution

The European Commission provides an online dispute resolution platform, available here https://ec.europa.eu/consumers/odr.
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

Any kind of reproduction or duplication is permitted for private use, but prohibited for commercial purposes. All rights to designs remain with planet-patchwork.

16. Cancellation Policy

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us

Gudrun Bölter

Planet Patchwork

Reiherallee 93

13503 Berlin

Germany

phone: 0162 7131313

eMail: planet-patchwork@posteo.de

by means of a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the Cancellation

If you withdraw from this Agreement, we will refund all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.

For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

We bear the cost of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Withdrawal Form

(If you want to cancel the contract, please fill out this form and send it back.)

At:

Gudrun Bölter
planet-patchwork
Reiherallee 93
13503 Berlin
Germany
eMail: planet-patchwork@posteo.de

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)




Ordered on (*) / received on (*)


Name of the consumer


Address of the consumer



Date

              

Signature of the consumer (only when notified on paper)

(*) Delete as appropriate.

End of Withdrawal Form